Last updated: [INSERT DATE]
1. Introduction
These Terms of Service ("Terms") govern access to and use of the 4DTA mobile application and related services (together, the "Platform"), operated by 4DTA ("4DTA", "we", "us"). By creating an account or using the Platform, you agree to these Terms.
2. Definitions
- "Customer" means a user who requests transportation services through the Platform.
- "Driver" means a user who lists and provides transportation services through the Platform.
- "Agency" means a user that manages one or more drivers and vehicles through the Platform.
- "Listing" means a transportation offering created by a Driver or Agency.
- "Request" means a Customer's request for transportation in connection with a Listing.
3. Eligibility
You must be of legal age and legally capable of entering into a binding contract in your jurisdiction to use the Platform. Drivers and agencies may be required to meet additional eligibility criteria, such as holding valid licenses, permits, or registrations applicable to their activity.
4. Platform Role
4DTA operates a technology platform and marketplace that connects Customers, Drivers and Agencies. 4DTA is not a transportation provider, freight carrier, or logistics operator. Unless expressly stated otherwise for a specific confirmed service, 4DTA does not own trucks, does not employ Drivers, does not itself transport cargo, and does not guarantee that any transportation will be completed, that a request will be accepted, or that goods will be delivered within any particular time or condition. Transportation services are provided directly by independent Drivers and Agencies, who are solely responsible for the performance of those services.
5. Customer Accounts
Customers must provide accurate account information and are responsible for activity conducted through their account.
6. Driver Accounts
Drivers must provide accurate profile, vehicle, and, where applicable, licensing information, and are responsible for keeping this information current.
7. Agency Accounts
Agencies must provide accurate business information and are responsible for the accuracy of information they submit on behalf of drivers and vehicles they manage.
8. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
9. Vehicle Information
Drivers and Agencies are responsible for ensuring that vehicle information provided on the Platform is accurate and that vehicles comply with applicable legal and safety requirements.
10. Driver Information
Drivers are responsible for holding any licenses, permits, or qualifications required by law to operate the vehicles they list and to provide the transportation services they offer.
11. Agency Responsibilities
Agencies are responsible for the drivers and vehicles they manage on the Platform, including ensuring that assignments are accurate and that drivers they onboard meet applicable requirements.
12. Listings
Drivers and Agencies may create Listings describing available vehicles and transportation capacity. Listings must be accurate and not misleading.
13. Requests
Customers may submit Requests in connection with a Listing. Submitting a Request does not guarantee that it will be accepted.
14. Bookings
A booking is formed when a Driver or Agency accepts a Customer's Request, subject to any additional conditions communicated at that time.
15. Approval / Rejection
Drivers and Agencies may approve or reject Requests at their discretion, subject to applicable law and these Terms.
16. Communication
Users should use the Platform's in-app communication tools for matters related to a Request or trip, to help maintain a clear and relevant record.
17. Transportation Services
Transportation services are performed by the Driver or Agency, not by 4DTA. The specific terms of a transportation service (such as timing, handling, and route) are agreed between the Customer and the Driver or Agency, within the tools the Platform provides.
18. Pricing
Pricing for transportation services is set according to the mechanism described within the app for the relevant Listing or Request type. [INSERT ACTUAL PRICING MODEL]
19. Platform Fees
4DTA may charge platform fees for use of certain features. Applicable fees, if any, will be disclosed within the app before you incur them. [INSERT ACTUAL FEE STRUCTURE]
20. Payments
Payments may be processed through third-party payment providers integrated with the Platform. [INSERT ACTUAL PAYMENT FLOW]
21. Driver Earnings
Drivers may view earnings associated with completed transportation activity within the app. 4DTA does not guarantee any specific level of income, commission, or earnings.
22. Agency Earnings
Agencies may view earnings associated with their drivers' and vehicles' activity within the app, subject to the same no-guarantee principle above.
23. Cancellations
Customers, Drivers and Agencies may be able to cancel a Request or booking subject to the terms described in our Cancellation & Refund Policy.
24. Refunds
Refund eligibility, where applicable, is described in our Cancellation & Refund Policy. [INSERT ACTUAL REFUND POLICY]
25. No-Shows
Consequences for a Customer's or Driver's failure to appear for a confirmed booking are described in our Cancellation & Refund Policy.
26. Delays
Delays may occur due to factors outside any party's control (such as traffic or weather). 4DTA is not responsible for delays in transportation performed by Drivers or Agencies.
27. Exceptional Circumstances
Where a booking is affected by circumstances beyond a party's reasonable control, the parties should communicate promptly through the Platform.
28. Cargo
Customers are responsible for accurately describing the cargo to be transported, including its nature, weight, and any special handling needs.
29. Prohibited Goods & Vehicle Requirements
Cargo that is illegal, hazardous without proper authorization, or otherwise prohibited by applicable law may not be transported through the Platform. Drivers and Agencies are responsible for ensuring vehicles meet requirements appropriate to the cargo they agree to carry.
30. Customer Responsibilities
Customers agree to provide accurate information about their transportation needs, cooperate reasonably with Drivers, and pay any amounts properly due for services rendered.
31. Driver Responsibilities
Drivers agree to perform transportation services with reasonable skill and care, comply with applicable transportation and traffic laws, and maintain accurate vehicle and listing information.
32. Agency Responsibilities
Agencies agree to reasonably oversee the drivers and vehicles they manage on the Platform and to ensure the accuracy of information submitted on their behalf.
33. Ratings & Reviews
Users may rate and review counterparties following completed activity. Ratings and reviews must be honest and must not be used to harass, defame, or manipulate the Platform.
34. Fraud & Scams
Creating fake listings, fake requests, fake profiles, or otherwise attempting to defraud another user or 4DTA is strictly prohibited and may result in account suspension or termination and referral to relevant authorities.
35. Off-Platform Transactions
Users are encouraged to conduct transportation-related requests, bookings, and payments through the Platform where such functionality is offered. 4DTA is not responsible for arrangements made entirely outside the Platform.
36. Prohibited Conduct
Users may not: violate applicable law; harass, threaten or discriminate against other users; misrepresent their identity, vehicles, or qualifications; circumvent safety or verification features; or use the Platform for any unlawful or unauthorized purpose.
37. Account Security
You are responsible for safeguarding your account and must notify us promptly of any suspected unauthorized access.
38. Suspension
4DTA may suspend an account where there is a reasonable basis to believe these Terms, applicable law, or platform policies have been violated, pending investigation.
39. Termination
4DTA may terminate an account for confirmed violations of these Terms or applicable law. Users may also close their account at any time; see our Delete Account page.
40. Privacy
Our collection and use of information is described in our Privacy Policy, which forms part of these Terms.
41. Third-Party Services
The Platform may integrate third-party services (such as maps or payment processors). Your use of those services may be subject to their own terms.
42. Intellectual Property
The 4DTA name, logo, and platform content are the property of 4DTA or its licensors. You may not use them without prior written permission, other than as necessary to use the Platform as intended.
43. Disclaimers
The Platform is provided "as is" and "as available." 4DTA disclaims warranties of any kind, to the fullest extent permitted by law, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that transportation services will meet any particular standard, be uninterrupted, or be error-free.
44. Limitation of Liability
To the fullest extent permitted by law, 4DTA's liability arising from use of the Platform is limited, and 4DTA is not liable for the acts or omissions of independent Drivers or Agencies in performing transportation services.
45. Indemnification
You agree to indemnify and hold 4DTA harmless from claims arising from your use of the Platform, your violation of these Terms, or your violation of applicable law.
46. Dispute Resolution
Disputes between users regarding a specific transportation service should first be addressed between the relevant parties, with 4DTA support available where appropriate. See our Grievance Redressal page for complaints involving the Platform itself. [INSERT ACTUAL DISPUTE RESOLUTION MECHANISM]
47. Governing Law
[INSERT GOVERNING LAW AND JURISDICTION]
48. Changes to Terms
We may update these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
49. Contact
Questions about these Terms can be directed to [SUPPORT EMAIL] or via our Contact page.