Frequently asked questions.

4DTA is a mobile marketplace that connects customers, drivers and transportation agencies, helping them discover each other, communicate, and coordinate the movement of cargo.

Customers browse and request transportation, drivers and agencies list vehicles and respond to requests, and everyone communicates and manages activity from within the app.

4DTA is a technology platform and marketplace. It is not itself a transportation provider and does not own trucks or employ drivers.

Customers can discover transportation options, view vehicle and provider information, request transportation, communicate with drivers, and manage their activity — all from the app.

Customers review available trucks or providers relevant to their needs and submit a transportation request through the app.

Once connected to a driver, customers can communicate using the in-app messaging tools.

Drivers can download the app, create a driver account, and complete any required profile and vehicle information to get started.

Drivers can add vehicle details, such as type and capacity, from their account in the app.

Once a vehicle is added, drivers can create a transportation listing describing its availability.

Customer requests relevant to a driver's listings appear in the app, where drivers can review and respond to them.

Agencies can manage a roster of drivers and trucks, assign drivers to vehicles, and oversee listings and requests from one account.

Agencies can add, update, and organize the drivers and trucks associated with their account.

Agencies can assign a specific driver to a specific vehicle, which then becomes reflected in relevant listings.

A customer submits a request, and the relevant driver or agency can review, approve, or reject it within the app.

Once accepted, the customer and driver can communicate and coordinate the trip through the app.

The customer is notified and can seek other available options on the platform.

Changes to a request or trip should be communicated as early as possible through the app; specific change and cancellation terms are described in our Cancellation & Refund Policy.

Payment flows depend on the specific service and features used. Details are provided within the app where applicable.

Drivers may view a summary of earnings tied to completed transportation activity within the app. 4DTA does not guarantee specific earnings.

Agencies may view earnings information associated with their drivers and trucks within the app.

4DTA includes features such as profiles, ratings, reporting tools and, where applicable, verification, to support a safer experience. See our Safety page for details.

Users can use in-app reporting tools or visit the Report a Safety Issue page.

Safety concerns can be reported through the app or through our dedicated safety reporting page, and urgent situations should also involve local emergency services where appropriate.

Account details can generally be updated from your profile settings within the app.

You can request account deletion from within the app or through our Delete Account page.

4DTA may collect account, profile, vehicle, listing, request, communication, and technical information, depending on how the app is used. See our Privacy Policy.

Information may be used to operate the platform, connect users, provide support, maintain safety, and improve the product, as described in our Privacy Policy.

Users can request deletion of their account and associated data using the process described on our Delete Account page.

Visit our Contact page or the Support Center to reach the right team.

Complaints can be submitted through our Grievance Redressal page.