Last updated: [INSERT DATE] · Applies to the 4DTA mobile application and this promotional website.
This Privacy Policy explains how 4DTA ("4DTA", "we", "us") collects, uses, shares and protects information in connection with the 4DTA mobile application and this website. It applies to customers, drivers, and agencies, depending on which features they use.
1. Information We Collect
Account Information
- Name and contact information (such as phone number and email address)
- Account credentials and profile information
- Role-specific information for customers, drivers, or agencies
Driver & Agency Information
- Vehicle information, where applicable (such as type, capacity, and registration details)
- Licenses and supporting documents, where required
- Driver-to-vehicle and driver-to-agency assignment information
We collect only the categories of information relevant to the features a user actually uses. Where a specific data element is not currently collected, this policy will be updated to reflect actual practice.
2. Marketplace Information
- Listings created by drivers and agencies
- Transportation requests, bookings, and booking history
- Trip information, including pickup and drop details relevant to a request
- Availability information shared by drivers and agencies
- Messages and chat information exchanged through the app
- Support conversations and correspondence
- Ratings and reviews submitted by users
3. Location Information
Where relevant to app features — such as showing nearby transportation options or relevant pickup and drop details — 4DTA may collect location information provided by the device or entered by the user. Location is used only where applicable to the feature being used. 4DTA does not claim to perform background location tracking unless this is expressly enabled and disclosed for a specific feature.
4. Payments & Financial Information
Depending on the features used, 4DTA may process information related to payments, transactions, platform fees, and driver or agency earnings, generally through third-party payment providers. 4DTA does not claim to store full card or bank account details unless this is actually the case for a specific payment flow, in which case this policy will describe it specifically.
5. Technical Information
Where applicable, we may collect technical information such as device information, IP address, app version, operating system, diagnostic and crash logs, push notification tokens, analytics events, and cookies (for the website). See our Cookie Policy for details on the website.
6. How We Use Information
Information may be used, depending on the features involved, to:
- Create and manage accounts
- Provide platform services, including connecting customers, drivers and agencies
- Process transportation requests and bookings
- Enable communication between users
- Provide customer, driver and agency support
- Support safety, fraud prevention, and platform integrity
- Perform analytics and improve the product
- Comply with legal obligations
7. How We Share Information
We may share information, where applicable, with:
- Other users, as needed to facilitate a request or trip (for example, a driver's relevant details shared with a customer)
- Transportation providers and agencies involved in fulfilling a request
- Payment providers, where payment features are used
- Cloud hosting and infrastructure providers
- Maps and location service providers, where applicable
- Analytics providers, to help us understand and improve the app
- Support service providers who help us operate customer service
- Legal authorities, where required by law or to protect rights and safety
We do not sell personal information.
8. Your Rights & Choices
Depending on applicable law and the features you use, you may have rights to access, correct, or request deletion of your information, or to close your account. See our Delete Account page to request deletion, or contact us for other privacy inquiries.
9. Security
We use reasonable administrative, technical and organizational measures designed to protect information, appropriate to the features and data involved. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including to comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. Retention periods may vary by data category.
11. Children's Privacy
4DTA is not directed to children, and we do not knowingly collect personal information from children under the applicable age of consent in their jurisdiction. If we learn that we have inadvertently done so, we will take steps to delete such information.
12. Cookies
This website may use cookies and similar technologies as described in our Cookie Policy. The mobile application may use comparable technologies such as device identifiers and analytics SDKs, where applicable.
13. Third-Party Services
The app and website may link to or integrate with third-party services (such as maps or payment providers). Those third parties' own privacy practices govern their handling of information, and we encourage users to review their policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "last updated" date above, and, where appropriate, through additional notice within the app.
15. Contact
For privacy-related questions or requests, contact us at [SUPPORT EMAIL] or via our Contact page.